Shipping policy

.shipping-policy { font-family: Arial, sans-serif; line-height: 1.6; padding: 0 60px; max-width: 1200px; margin: 0 auto; } .shipping-policy * { box-sizing: border-box; } .shipping-policy h1 { font-size: 36px; margin: 0 0 0.75rem 0; } .shipping-policy h2 { font-size: 24px; margin: 2rem 0 0.75rem 0; } .shipping-policy p { font-size: 16px; margin: 0 0 1rem 0; } .shipping-policy ul { font-size: 16px; margin: 0 0 1rem 1.25rem; padding: 0; } .shipping-policy li { margin: 0.25rem 0; } .shipping-policy section { margin: 0 0 2rem 0; padding: 0; } .shipping-policy .alert { background: #FFF3CD; border: 1px solid #FFCA2C; border-radius: 6px; padding: 14px 18px; margin: 1rem 0; font-weight: bold; font-size: 15px; } .shipping-policy table { width: 100%; border-collapse: collapse; margin: 1.5rem 0; } .shipping-policy th { background: #2E75B6; color: white; padding: 10px 14px; text-align: left; font-size: 15px; } .shipping-policy td { border: 1px solid #CCCCCC; padding: 10px 14px; font-size: 15px; } .shipping-policy tr:nth-child(even) td { background: #F5F9FF; }

Shipping Policy

Effective Date: 2025-12-12

Service Standard Shipping
Cost Free
Delivery time 3 to 9 business days total
Destination United States

1. Introduction

At My Climate Supply, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on www.myclimatesupply.com.

2. Shipping Destinations

  • We ship to addresses within the United States
  • We do not ship to P.O. boxes that cannot accept carrier delivery
  • We plan to add more regions in the future — this page will be updated when we do

3. Shipping Costs

Standard Shipping is free on all eligible orders shipped within the United States. All costs are shown at checkout. There are no hidden fees.

4. Order Handling and Delivery Time

Total delivery time is 3 to 9 business days from the time you place your order. This includes our handling time and the carrier's transit time. Business days are Monday through Friday, excluding holidays. If an item needs extra time, the product page will show a note.

5. Shipping Methods and Carriers

Orders ship via trusted national carriers. We may use UPS, FedEx, USPS, or freight carriers depending on destination and package size.

Shipment Tracking: Every shipment includes tracking. You will receive a tracking link by email when your order ships.

Insurance: Shipments are insured against loss or damage. Contact us if there is an issue.

6. Important: Inspect Freight Deliveries Before Signing

⚠️ ACTION REQUIRED: Large HVAC equipment ships via freight carriers (LTL). You MUST inspect all packages before signing the delivery receipt. If any damage is visible, note it clearly on the carrier's delivery receipt before the driver leaves. Do not discard packaging. This step is required to file a damage claim.

For concealed damage not visible at time of delivery, contact us within 7 days at support@myclimatesupply.com with photos and your order number.

7. Delivery Issues

Delayed or lost packages: If your delivery exceeds the 3 to 9 business day window, email support@myclimatesupply.com.

Marked delivered but not received:

  • Confirm your shipping address
  • Check with neighbors or building management
  • Contact us so we can assist with a trace

Damaged packages:

  • Note damage on the delivery receipt BEFORE signing
  • Photograph the packaging and the item
  • Contact us within 7 days at support@myclimatesupply.com
  • We will arrange a replacement or refund as appropriate

8. Missing Items

If something is missing from your package, contact us within 7 days of delivery with your order number and the item details. We will send the missing item or issue a refund.

9. Address Accuracy

Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly. If a package returns to us due to an address issue, we will contact you to arrange reshipment and any applicable fees.

10. Contact

  • Email: support@myclimatesupply.com
  • Address: Climate Supply, 1401 21st ST STE R Sacramento, CA 95811
  • Service hours: Monday to Friday, 9 AM to 5 PM EST

11. Changes to This Policy

We may update this Shipping Policy. Changes take effect when posted on this page. Thank you for shopping with My Climate Supply.